Legal Information
Last updated: 19 October 2026
This website, www.dystoniavirtualclinic.com, is operated by DRP Health & Education, Lda., a company legally established and registered in Portugal.
Healthcare Provider
Legal Name: DRP Health & Education, Lda.
Legal Form: Private Limited Liability Company (Sociedade por Quotas – Lda.)
Registered Office:
Rua Dr. Alexandrino 429
4540-367 Fermedo, Arouca
Portugal
Company Registration and Tax Identification Number (NIPC/NIF): 519277600
Commercial Registry: Conservatória do Registo Comercial do Porto
Registered Share Capital: 1.000,00€ EUR
Correspondence Address:
Rua Braamcamp 52, 1º
1250-051 Lisbon
Portugal
The correspondence address is provided for administrative correspondence only and does not constitute a physical location for in-person clinical appointments.
Dystonia Virtual Clinic operates exclusively online and does not provide in-person clinical appointments at either of the addresses listed above.
Healthcare Regulatory Registration
Dystonia Virtual Clinic is the trading name of a healthcare establishment operated by DRP Health & Education, Lda.
The establishment is registered with the Portuguese Health Regulatory Authority (Entidade Reguladora da Saúde – ERS) as a telemedicine healthcare establishment.
ERS Establishment Registration Number: E184371
Supervisory Authority: Entidade Reguladora da Saúde (ERS) – Portugal
Official Website: www.ers.pt
Clinical Direction
The clinical direction of Dystonia Virtual Clinic is provided by:
Mariana Maia
Clinical Director and Physiotherapist
Professional Registration No. 1525
Ordem dos Fisioterapeutas – Portugal
Professional Information
Dystonia Virtual Clinic is an independent healthcare provider established in Portugal.
The clinic provides specialised online physiotherapy and rehabilitation services for people living with dystonia, as well as educational seminars and other rehabilitation-related activities.
Clinical physiotherapy services are delivered exclusively remotely from Portugal by qualified healthcare professionals, in accordance with applicable Portuguese healthcare, telehealth and telerehabilitation regulations.
The availability of clinical services to international patients depends on the type of service and the patient's physical location at the time of each appointment, subject to the territorial conditions and exclusions described in our Terms of Service.
Where clinically necessary, patients may be advised to seek an in-person assessment or appropriate healthcare services in their local area.
Intellectual Property
Unless otherwise stated, all content published on this website, including text, graphics, photographs, logos, icons, videos, educational materials and other resources, is owned by DRP Health & Education, Lda. or used under appropriate licences.
Such content may not be copied, reproduced, distributed, modified or otherwise used without prior written authorisation, except where permitted by applicable law.
Medical Information Disclaimer
The information provided on this website is intended for general educational and informational purposes only.
Website content should not be interpreted as individualised medical advice, diagnosis or treatment recommendations, nor as a substitute for consultation with an appropriately qualified healthcare professional.
Accessing or using this website does not, by itself, establish a therapeutic relationship between a patient and a healthcare professional.
Individualised clinical advice is provided within the context of an accepted professional healthcare consultation.
For further information, please refer to our Medical Disclaimer.
Applicable Law
This website and its content are governed by Portuguese law.
Nothing in this Legal Information limits any mandatory consumer protection rights that may apply under Portuguese law or the laws applicable to consumers residing in other European Union or European Economic Area countries.
Any dispute shall be handled in accordance with the applicable legal rules and by the competent courts, authorities or dispute resolution bodies, as appropriate.
Complaints
Dystonia Virtual Clinic is committed to handling patient complaints fairly, transparently and in accordance with applicable Portuguese healthcare regulations.
Patients and consumers may submit complaints directly to the clinic by email:
Email: contact@dystoniavirtualclinic.com
Complaints may also be submitted through the official Portuguese Electronic Complaints Book (Livro de Reclamações Eletrónico).
Electronic Complaints Book: www.livroreclamacoes.pt
Dystonia Virtual Clinic is registered with the Electronic Complaints Book platform and with the ERS Complaints Management System (Sistema de Gestão de Reclamações – SGREC).
Healthcare-related complaints are handled in accordance with the applicable requirements of the Portuguese Health Regulatory Authority.
Patients may also submit complaints directly to the ERS.
Portuguese Health Regulatory Authority: www.ers.pt
Alternative Dispute Resolution
For non-clinical services, including educational seminars and other services subject to applicable Portuguese consumer alternative dispute resolution legislation, consumers may contact the competent consumer dispute resolution entity.
Centro de Informação de Consumo e Arbitragem do Porto (CICAP)
Website: www.cicap.pt
Access to alternative dispute resolution mechanisms is subject to the applicable legal requirements and the territorial and subject-matter competence of the relevant entity.
Information about recognised Portuguese consumer alternative dispute resolution entities is available from the Direção-Geral do Consumidor:
Consumers involved in eligible cross-border disputes may also obtain information and assistance from the European Consumer Centres Network (ECC-Net), where applicable:
Contact Information
Healthcare Provider: DRP Health & Education, Lda.
Website: www.dystoniavirtualclinic.com
General Enquiries: contact@dystoniavirtualclinic.com
Correspondence Address:
Rua Braamcamp 52, 1º
1250-051 Lisbon
Portugal