Terms of Service
Last updated: 20 October 2026
These Terms of Service govern the use of the Dystonia Virtual Clinic website, available at https://www.dystoniavirtualclinic.com, and the booking, purchase and provision of services offered by Dystonia Virtual Clinic.
By booking an appointment, registering for a group programme or educational event, or purchasing a service, you agree to the applicable provisions of these Terms of Service.
Please read them carefully before making a booking.
1. About Dystonia Virtual Clinic
Dystonia Virtual Clinic provides specialised online physiotherapy and rehabilitation services for people living with dystonia.
Our services may include:
Initial clinical consultations;
Individual online physiotherapy sessions;
Online group physiotherapy programmes;
Educational seminars, workshops and other educational activities relating to dystonia and rehabilitation.
Dystonia Virtual Clinic is operated by:
DRP Health & Education, Lda.
Legal form: Sociedade por Quotas (Lda.) — Portuguese Private Limited Liability Company
Registered office:
Rua Dr. Alexandrino 429
4540-367 Fermedo, Arouca
Portugal
Commercial Registry: Conservatória do Registo Comercial do Porto
Company Registration and Tax Identification Number (NIPC/NIF): 519277600
Registered share capital: 1000,00€ EUR (fully paid up)
Correspondence address:
Rua Braamcamp 52, 1º
1250-051 Lisbon
Portugal
The correspondence address is provided exclusively for administrative purposes and does not constitute a location for in-person clinical appointments.
Dystonia Virtual Clinic is registered with the Portuguese Health Regulatory Authority (Entidade Reguladora da Saúde — ERS) as a telemedicine healthcare establishment.
ERS Establishment Registration Number: E184371
Clinical Director: Mariana Maia, Physiotherapist, Professional Licence No. 1525, registered with the Portuguese Order of Physiotherapists (Ordem dos Fisioterapeutas).
Email: contact@dystoniavirtualclinic.com
Website: https://www.dystoniavirtualclinic.com
2. Healthcare Services
Physiotherapy services are professional healthcare services delivered by appropriately qualified healthcare professionals operating from Portugal.
The nature and scope of the services provided depend on the patient's individual circumstances, rehabilitation needs, suitability for remote care and the clinical judgement of the treating physiotherapist.
Participation in Dystonia Virtual Clinic services does not guarantee any particular clinical outcome, symptom reduction, improvement or recovery.
Responses to rehabilitation may vary considerably between individuals.
3. Eligibility and Minimum Age
Dystonia Virtual Clinic provides clinical physiotherapy services exclusively to individuals aged 18 years or older.
By booking a clinical appointment or registering for a clinical group physiotherapy programme, you confirm that you are at least 18 years of age and are legally entitled to enter into the relevant service agreement.
Dystonia Virtual Clinic reserves the right to refuse or cancel a clinical booking where the patient does not meet the minimum age requirement.
Eligibility requirements for educational seminars and other non-clinical activities may be specified separately in the applicable event information.
4. Online Physiotherapy
Online physiotherapy sessions are delivered remotely through videoconferencing technologies.
Before or during treatment, the physiotherapist may assess whether remote physiotherapy is clinically appropriate for you.
In certain circumstances, online treatment may not be suitable.
Where appropriate, you may be advised to seek:
An in-person physical assessment;
Assessment by your neurologist or doctor;
Additional diagnostic investigations;
Emergency medical care or local medical assistance;
Treatment by another healthcare professional.
The treating physiotherapist retains professional clinical judgement to refuse, modify, suspend or discontinue treatment when appropriate for patient safety, clinical reasons, professional obligations or applicable regulatory requirements.
Dystonia Virtual Clinic does not provide in-person clinical appointments.
5. International Patients and Territorial Availability
Dystonia Virtual Clinic provides physical therapy services remotely from Portugal, in accordance with applicable Portuguese healthcare legislation and under the supervision of the Portuguese Health Regulatory Authority (ERS).
Online physical therapy services are available to eligible adult patients who are physically located in an authorised territory of a European Union (EU) Member State at the time of each appointment.
The eligible countries comprise the 27 EU Member States, subject to territorial exceptions, applicable legal and professional requirements, clinical suitability, and the geographical scope of our professional liability insurance.
Certain territories associated with EU Member States have a special legal status and are not automatically included in the geographical availability of our clinical services.
These include, among others:
Åland Islands;
Northern Cyprus, in areas where EU law is suspended;
Akrotiri and Dhekelia;
Greenland and the Faroe Islands;
Certain French overseas countries and territories, including French Polynesia, New Caledonia, Wallis and Futuna, Saint Pierre and Miquelon, Saint Barthélemy and the French Southern and Antarctic Lands;
Caribbean territories associated with the Netherlands, including Aruba, Curaçao, Sint Maarten, Bonaire, Sint Eustatius and Saba.
Patients intending to attend an appointment from a territory with special legal status should contact Dystonia Virtual Clinic before booking to confirm whether clinical services can lawfully be provided and are covered by our professional liability insurance.
Physical therapy services are not currently offered to patients physically located outside the authorised EU territories, including Iceland, Liechtenstein, Norway, the United Kingdom and Switzerland.
Patient Location Declaration
During the booking process, patients must declare the country in which they expect to be physically located at the time of their appointment.
Patients are responsible for providing accurate information and notifying Dystonia Virtual Clinic if their location changes before the scheduled appointment.
At the beginning of each clinical session, the physiotherapist will request verbal confirmation of the patient's current country and city or locality.
The declared location will be recorded in the patient's clinical record in accordance with applicable privacy and healthcare requirements.
Location verification is based on the information declared by the patient. Dystonia Virtual Clinic does not use IP-based geolocation or continuous location tracking to verify patients' physical locations.
If a patient is located outside an authorised territory, the clinical session will not proceed and will be rescheduled or the payment refunded, as appropriate and in accordance with applicable law.
Non-clinical educational activities are distinct from physical therapy services and may be subject to separate territorial eligibility conditions and applicable legal requirements.
6. Initial Consultation
Dystonia Virtual Clinic offers an initial clinical consultation lasting approximately 30 minutes.
The initial consultation is a clinical physiotherapy appointment during which the physiotherapist collects, reviews and documents essential information about the patient's health, condition and rehabilitation needs.
The consultation may include:
Reviewing the patient's medical and neurological history, including any existing diagnoses;
Gathering information about current symptoms, their progression and their impact on daily activities;
Identifying functional limitations and movement-related difficulties;
Reviewing previous treatments, rehabilitation experiences and responses to treatment;
Discussing the patient's rehabilitation needs, concerns and goals;
Conducting an initial clinical assessment appropriate to the remote consultation format;
Evaluating the suitability of online physiotherapy for the patient's individual circumstances;
Discussing initial clinical recommendations and appropriate next steps.
Most of the patient's initial clinical information is collected and documented in their clinical record during this consultation.
Additional assessment, clarification or further clinical evaluation may be necessary during subsequent physiotherapy sessions.
The initial consultation forms part of the patient's clinical care. However, it does not replace a medical diagnosis, emergency medical care or an in-person assessment when clinically indicated.
Current standard price: €45 for a 30-minute initial consultation.
The applicable price will be displayed at the time of booking.
Prices may be modified in the future. Any change will not affect appointments already booked and paid for, except where otherwise agreed or required by law.
7. Individual Online Physiotherapy Sessions
Individual online physiotherapy sessions currently last approximately 60 minutes.
These sessions may include individualised assessment, therapeutic guidance, movement-based rehabilitation, education and other physiotherapy interventions considered appropriate by the treating physiotherapist within their professional scope of practice.
Current standard price: €90 for a 60-minute individual physiotherapy session.
The applicable price will be displayed at the time of booking.
Prices may be modified in the future. Any change will not affect appointments already booked and paid for, except where otherwise agreed or required by law.
8. Online Group Physiotherapy Programmes
Dystonia Virtual Clinic offers online group physiotherapy programmes consisting of packages of clinical physiotherapy sessions delivered remotely by qualified physiotherapists to small groups of patients.
These programmes are healthcare services and form part of Dystonia Virtual Clinic's clinical physiotherapy activities.
Programmes may focus on specific manifestations of dystonia, rehabilitation needs or functional difficulties.
Depending on the programme, sessions may include:
Physiotherapist-guided movement and rehabilitation exercises;
Therapeutic movement and motor control activities;
Rehabilitation strategies appropriate to the participants' needs;
Education relating to dystonia and movement rehabilitation;
Demonstrations and supervised practice;
Guidance on safe participation in rehabilitation activities;
Opportunities to ask questions and discuss relevant rehabilitation concerns.
Because these sessions take place in a group setting, the level of individual assessment and guidance may differ from that provided during individual physiotherapy consultations.
Participation is subject to clinical suitability, the applicable age requirements and any relevant territorial restrictions.
The treating physiotherapist may recommend that a participant modify or discontinue an activity, undergo an individual assessment or seek additional healthcare when clinically appropriate.
Cancellations and Refunds
Registrations for online group programmes are fully refundable if the cancellation request is submitted at least 48 hours before the scheduled date and start time of the first session.
To receive a full refund, the cancellation must be received no later than 48 hours before the programme begins.
If you request cancellation less than 48 hours before the start of the programme, you will receive a 75% refund of the amount paid.
Cancellations received after the programme's scheduled start date and time will not be refunded, except where required by applicable law.
In the exceptional event that we need to cancel a programme due to circumstances beyond our control, we will make every reasonable effort to inform participants as far in advance as possible. Participants may choose to transfer their registration to another available programme or receive a full refund of the amount paid.
Nothing in this cancellation and refund policy affects any mandatory patient or consumer rights under applicable law.
9. Bookings
Appointments and group programmes may be booked through Squarespace Scheduling or another booking system identified on our website.
You are responsible for providing accurate and complete information when making a booking.
This may include:
Your name;
Email address;
Telephone number;
Country of residence;
Physical location relevant to the provision of telehealth services;
Appointment-related information;
Other information reasonably necessary to assess or provide the requested service.
A booking is considered confirmed when you receive confirmation through our booking system or directly from Dystonia Virtual Clinic.
Booking confirmation does not override any applicable legal, regulatory, professional or clinical requirement that may affect our ability to provide the service.
10. Time Zones
Online appointments may be booked by patients located in different time zones.
Our booking system normally displays availability according to the time zone selected or detected during the booking process.
You are responsible for checking that the appointment time corresponds to your local time.
Dystonia Virtual Clinic is not responsible for missed appointments resulting from an incorrect time-zone selection or interpretation by the patient, except where otherwise provided by applicable law.
11. Prices and Payment
Prices are displayed in euros (€).
The total applicable price, including any taxes legally due, will be shown before the patient or participant completes the booking and payment process.
Payments may be processed through Stripe, PayPal or another payment service provider identified during checkout.
Payment must be made in accordance with the conditions displayed during booking.
Dystonia Virtual Clinic does not receive or store complete debit or credit card details.
Payment processing is also subject to the terms and privacy practices of the relevant payment service provider.
The applicable VAT treatment depends on the nature of the service and relevant tax legislation.
Healthcare services that qualify for VAT exemption under Portuguese law will be invoiced accordingly. Educational or other non-clinical services may be subject to different tax treatment.
12. Individual Appointment Cancellation and Rescheduling
We understand that appointments may occasionally need to be changed.
Unless different conditions are expressly communicated before booking, the following cancellation policy applies to individual clinical appointments, without prejudice to mandatory legal rights.
Individual Appointments
Appointments may be cancelled or rescheduled without charge if at least 24 hours' notice is provided.
Appointments cancelled with less than 24 hours' notice may be charged in full, subject to applicable law and the circumstances of the cancellation.
Missed Appointments
If you fail to attend a scheduled appointment without prior cancellation, the appointment may be considered missed and the payment may not be refundable, subject to applicable law.
Late Arrivals
If you join an appointment late, it may still end at the originally scheduled time so as not to affect subsequent appointments.
Cancellation by Dystonia Virtual Clinic
If Dystonia Virtual Clinic needs to cancel an appointment, you will normally be offered an alternative appointment or a refund of the amount paid for the affected service.
Nothing in this section excludes any mandatory rights available under applicable law.
13. Educational Seminars and Workshops
In addition to clinical physiotherapy services, Dystonia Virtual Clinic may offer educational seminars, workshops and other non-clinical activities relating to dystonia and rehabilitation.
These activities are educational in nature and are distinct from individual or group clinical physiotherapy services.
Participation in an educational seminar does not, by itself, constitute an individual physiotherapy assessment or establish a clinical treatment relationship.
Educational seminars and workshops may be scheduled for specific dates, and participants may register in advance.
The applicable registration, cancellation and refund conditions will be communicated before booking.
Consumer Withdrawal Rights
Where applicable, consumers have a statutory right to withdraw from a distance contract within 14 days of its conclusion, without providing a reason.
The applicability of this right depends on the legal nature of the service and any relevant statutory exceptions.
Where the statutory right of withdrawal applies, the withdrawal period begins on the date the booking contract is concluded, rather than on the date of the seminar.
Where an educational service is scheduled to begin during the applicable withdrawal period, any requirements relating to an express request for early performance and acknowledgement of the possible loss of withdrawal rights will be observed in accordance with applicable law.
Following the expiry of any applicable statutory withdrawal period, cancellations and non-attendance will be governed by the conditions communicated before booking and any other mandatory legal rights.
If Dystonia Virtual Clinic cancels a paid educational seminar or workshop, participants will be entitled to the remedies and refunds required by applicable law.
Further information is available in our Cancellation & Refund Policy.
14. Technical Problems
Online consultations depend on functioning internet connections, compatible equipment and third-party technologies.
You are responsible for having:
An adequate internet connection;
A functioning camera and microphone;
A suitable device;
A reasonably private and appropriate environment.
If technical difficulties prevent a consultation from taking place, we will make reasonable efforts to restore the connection or reschedule the appointment where appropriate.
The appropriate solution will depend on the cause, duration and circumstances of the technical problem, as well as applicable legal rights.
15. Patient Responsibilities
By participating in physiotherapy services, you agree to:
Provide information that is accurate to the best of your knowledge;
Inform the healthcare professional of relevant diagnoses, injuries, medical conditions and other information reasonably relevant to your care;
Report significant changes in your health when relevant to treatment;
Follow safety instructions provided during consultations;
Stop activities if symptoms or circumstances make them potentially unsafe;
Seek appropriate medical assistance when necessary.
During remote sessions, you remain responsible for your immediate physical environment.
Where activities involve standing or moving, you should ensure that sufficient space is available and remove obstacles or other potential sources of falls or injury.
Where reasonably appropriate, the healthcare professional may recommend that another person remain nearby during a session for safety reasons.
16. Medical Emergencies
Dystonia Virtual Clinic is not an emergency medical service.
The website, booking system, email and online consultations must not be used to request urgent medical assistance.
If you experience severe, sudden or potentially life-threatening symptoms, contact the emergency medical services available in your location.
17. Medical Diagnosis and Healthcare
Dystonia Virtual Clinic provides services within the professional scope of practice of the healthcare professionals involved.
Physiotherapy does not replace neurological care, medical diagnosis or other appropriate medical treatment.
Where appropriate, you may be advised to seek assessment or treatment from your doctor, neurologist or another healthcare professional.
18. No Guarantee of Results
Dystonia is a complex neurological condition, and responses to rehabilitation may vary.
We cannot guarantee:
Improvement;
Symptom reduction;
Recovery;
A specific treatment timeframe;
Prevention of disease progression;
Particular functional outcomes.
Patient experiences, testimonials, case studies and other individual experiences presented on our websites, educational platforms, videos, seminars or other materials should not be interpreted as guarantees that another person will achieve similar results.
19. Intellectual Property
Unless otherwise stated, materials made available through Dystonia Virtual Clinic, including written materials, presentations, group session content, exercises, graphics, videos, educational resources, methodologies and website content, may be protected by intellectual property rights.
These materials are provided for personal and non-commercial use unless expressly stated otherwise.
You may not reproduce, distribute, publish, sell, modify, record, publicly display or commercially exploit protected materials without prior written authorisation, except where permitted by applicable law.
20. Recording of Sessions
Patients and participants may not make audio or video recordings, take photographs, livestream or otherwise reproduce an individual session, group session, seminar, workshop or other event without prior authorisation, except where permitted by applicable law.
Dystonia Virtual Clinic will not record clinical sessions without an appropriate legal basis and, where required, the patient's prior consent.
Different conditions may apply where a seminar, workshop or other event is expressly announced as being recorded.
21. Conduct and Confidentiality in Group Sessions
Participants are expected to behave respectfully towards other participants, healthcare professionals, organisers and staff.
Harassment, discrimination, intimidation, abusive behaviour, unauthorised recordings and deliberate disruption are not permitted.
Dystonia Virtual Clinic reserves the right to exclude a participant when reasonably necessary to protect others, in accordance with applicable law.
During group sessions, participants may hear personal information or experiences shared by others.
All participants are expected to respect the privacy and confidentiality of other participants.
However, Dystonia Virtual Clinic cannot guarantee that every participant will maintain confidentiality.
Participants should avoid sharing information that they do not wish other group members to know.
Clinical information communicated privately to healthcare professionals will be handled in accordance with applicable professional, legal and data protection obligations.
22. Personal Data and Privacy
Personal data is processed in accordance with our Privacy Policy and applicable data protection legislation.
Clinical services may involve the processing of health information, which constitutes special-category personal data under the General Data Protection Regulation (GDPR).
Further information about the purposes, legal bases, retention periods and protection of personal data is available in our Privacy Policy.
23. Cookies and Third-Party Platforms
Our website is hosted on Squarespace.
We currently use, or may use, third-party services including Squarespace, Squarespace Scheduling, Stripe, PayPal, Google Workspace and YouTube.
These providers may process certain information when you interact with their services.
For further information, please refer to our Privacy Policy and Cookies Policy.
24. Website Information
We make reasonable efforts to ensure that the information published on this website is accurate and up to date.
However, website content is provided for general informational purposes and may be modified or updated.
Nothing published on this website should be interpreted as individualised medical advice unless such advice is personally provided by an appropriately qualified healthcare professional within the context of a professional healthcare consultation.
25. Service Availability
Where reasonably necessary, we may modify appointment availability, healthcare professionals, group session schedules, event dates, prices, website content or service formats.
We may also temporarily suspend or modify services due to illness, technical difficulties, regulatory or professional requirements, safety considerations or circumstances reasonably beyond our control.
Existing confirmed bookings will be managed according to the conditions applicable to them and any mandatory rights established by applicable law.
26. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable Portuguese or European law, including applicable healthcare patient and consumer rights.
To the extent permitted by law, Dystonia Virtual Clinic will not be liable for indirect losses arising exclusively from circumstances reasonably beyond its control.
Nothing in these Terms excludes or diminishes the professional obligations owed by healthcare professionals to patients or any other rights or protections that cannot lawfully be waived or restricted.
27. Complaints
We aim to address concerns promptly, fairly and professionally.
If you wish to submit a complaint regarding our services, you may contact us at:
Email: contact@dystoniavirtualclinic.com
Dystonia Virtual Clinic handles complaints in accordance with applicable Portuguese healthcare and consumer protection requirements.
Patients and consumers may also submit complaints through the Portuguese Electronic Complaints Book (Livro de Reclamações Eletrónico).
Electronic Complaints Book: https://www.livroreclamacoes.pt/
Healthcare-related complaints may also be submitted to the Portuguese Health Regulatory Authority (Entidade Reguladora da Saúde — ERS).
ERS: https://www.ers.pt/
Dystonia Virtual Clinic is registered with the ERS Complaints Management System (SGREC).
28. Alternative Dispute Resolution
For non-clinical services, including educational seminars and other services subject to applicable Portuguese consumer alternative dispute resolution legislation, consumers may contact the competent consumer dispute resolution entity.
Centro de Informação de Consumo e Arbitragem do Porto (CICAP)
Website: https://www.cicap.pt/
Access to alternative dispute resolution procedures is subject to the applicable legal requirements and the competence of the relevant entity.
Additional information about recognised Portuguese consumer dispute resolution entities is available from the Direção-Geral do Consumidor.
Website: https://www.consumidor.gov.pt/
For eligible cross-border consumer disputes, information and assistance may also be available through the European Consumer Centres Network (ECC-Net).
Website: https://www.eccnet.eu/
29. Applicable Law
These Terms of Service are governed by Portuguese law.
Where Dystonia Virtual Clinic directs its activities to consumers residing in other countries, nothing in these Terms deprives those consumers of mandatory protections afforded by the law applicable to their habitual residence.
Any dispute will be handled in accordance with the applicable legal rules and by the courts, authorities or dispute resolution mechanisms legally competent to hear the matter.
30. Changes to These Terms
We may periodically update these Terms to reflect changes to our services, applicable law, regulatory or professional requirements, booking systems, technologies or payment arrangements.
The version published on our website at the time of booking will generally apply to that booking, without prejudice to applicable law.
31. Contact
Dystonia Virtual Clinic
Operated by DRP Health & Education, Lda.
Registered office:
Rua Dr. Alexandrino 429
4540-367 Fermedo, Arouca
Portugal
Correspondence address:
Rua Braamcamp 52, 1º
1250-051 Lisbon
Portugal
Company Registration and Tax Identification Number (NIPC/NIF): 519277600
Registered share capital: 1000,00€ EUR
ERS Establishment Registration Number: E184371